Incident Management

Preparedness for major incidents is crucial. We have established the following Incident Management processes to ensure SREs can follow predetermined procedures:

• Incident Management Process

• Incident Response Cheatsheet

• Automated Incident Management Process (WebRCA)

Coverage

Layered Products SRE (LPSRE) provides 24x7 coverage and support.

If you need to escalate an incident, please refer to the Layered Products SRE Escalation Procedure.

NOTE: Only escalate an incident if the standard manual notification process using an OHSS ticket has failed.