Customer Notifications

Status Page

https://gitlab.cee.redhat.com/service/app-interface/-/blob/master/docs/app-sre/statuspage.md

https://service.pages.redhat.com/dev-guidelines/docs/appsre/advanced/statuspage/

Service Logs

https://gitlab.cee.redhat.com/service/managed-tenants-sops/-/blob/main/MT-SRE/sops/mt-sre-customer-notification.md

Internal Email

There are multiple ways a user or group can get notified of service events (e.g. planned maintenance, outages). There are two fields in the addon metadata file (see Add-On metadata file schema documentation for more information) where email addresses can be provided:

• addonOwner: REQUIRED Point of contact for communications from Service Delivery to addon owners. Where possible, this should be a development team mailing list (rather than an individual developer).
• addonNotifications: This is a list of additional email addresses of employees who would like to receive notifications about a service.

There is also a mailing list that receives notifications for all services managed by Service Delivery. Subscribe to the sd-notifications mailing list here.